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Privacy Policy

Last Updated: August 14, 2025

 

Evenstar Security ("we," "us," or "our") is committed to protecting the privacy and security of individuals whose personal information may be collected or processed through our CCTV camera installation and security monitoring services. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with applicable laws and regulations.

 

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through our CCTV camera systems, security monitoring services, website (evenstarsecurity.com), mobile applications, and any related services provided by Evenstar Security. It applies to clients, visitors, and any individuals whose data may be captured by our systems.

 

2. Information We Collect

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We may collect the following types of personal information:

a. Personal Information Provided by Clients

  • Contact Information: Name, address, email address, phone number, and billing details provided when you engage our services.

  • Service Information: Details about your property, security preferences, and installation requirements.

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b. Information Captured by CCTV Systems

  • Video Footage: Images and video recordings of individuals within the range of CCTV cameras installed at your property or monitored locations.

  • Audio Recordings (if applicable): Audio data captured by cameras with audio capabilities, where permitted by law.

  • Metadata: Timestamps, location data, and device information associated with recordings.

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c. Website and Online Interactions

  • Usage Data: IP address, browser type, device information, and website usage patterns collected via cookies or analytics tools.

  • Form Submissions: Information provided through contact forms, inquiries, or account creation on our website or app.

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3. How We Use Your Information

We use personal information for the following purposes:

  • Service Delivery: To install, maintain, and operate CCTV systems and provide security monitoring services as per our agreement with you.

  • Security and Safety: To monitor and protect properties, prevent crime, and ensure the safety of individuals.

  • Customer Support: To respond to inquiries, provide technical support, and communicate service updates.

  • Billing and Administration: To process payments and manage client accounts.

  • Legal Compliance: To comply with applicable laws, regulations, or legal requests (e.g., providing footage to law enforcement when required).

  • Website Improvement: To analyze website usage and improve our online services.

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4. Legal Basis for Processing

 

We process personal information based on the following legal grounds:

  • Contractual Necessity: To fulfill our contract with you for CCTV installation and monitoring services.

  • Legitimate Interests: To ensure security, prevent crime, and improve our services, provided these interests do not override your rights.

  • Legal Obligation: To comply with applicable laws or respond to lawful requests from authorities.

  • Consent: Where required (e.g., for audio recordings or marketing communications), we will obtain your explicit consent.

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5. How We Share Your Information

 

We do not sell or rent your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors (e.g., cloud storage providers, IT support) who assist in delivering our services, subject to strict confidentiality agreements.

  • Law Enforcement: When required by law or to respond to valid legal requests, such as subpoenas or court orders.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.

  • With Your Consent: For any other purpose, with your explicit permission.

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6. Data Security

 

We implement industry-standard technical and organizational measures to protect your personal information, including:

  • Encryption of video footage and sensitive data during transmission and storage.

  • Access controls to limit who can view or process personal information.

  • Regular security audits and updates to our systems.

  • Secure storage of footage for a limited retention period (see Section 7).

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Despite these measures, no system is completely secure, and we cannot guarantee absolute security of your data.

 

7. Data Retention

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  • CCTV Footage: We retain video and audio recordings for [insert retention period, e.g., 30 days], unless a longer period is required by law or requested by you for specific purposes (e.g., incident investigation). Footage is securely deleted after the retention period.

  • Client Information: We retain personal information provided by clients for as long as necessary to provide our services or comply with legal obligations, typically [insert period, e.g., 7 years] after the end of our business relationship.

  • Website Data: Usage data is retained for [insert period, e.g., 12 months] for analytics purposes, unless you opt out.

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8. Your Rights

 

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you, including copies of CCTV footage where you are identifiable.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal retention requirements.

  • Restriction: Request that we restrict the processing of your information in certain circumstances.

  • Objection: Object to the processing of your information for specific purposes (e.g., marketing).

  • Data Portability: Request a copy of your personal information in a structured, commonly used format.

  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, please contact us. We will respond to your request within [insert timeframe, e.g., 30 days], as required by law.

 

9. International Data Transfers

 

If we transfer personal information outside your country (e.g., to cloud servers in another jurisdiction), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or compliance with international data protection frameworks.

 

10. Cookies and Tracking Technologies

 

Our website, evenstarsecurity.com, uses cookies and similar technologies to enhance user experience and analyze usage. You can manage your cookie preferences through your browser settings or our website’s cookie consent tool. For more details, see our Cookie Policy.

 

11. Third-Party Links

 

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing personal information.

 

12. Children’s Privacy

 

Our services are not directed to individuals under [insert age, e.g., 16]. We do not knowingly collect personal information from children. If we become aware that a child’s data has been collected, we will take steps to delete it.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on evenstarsecurity.com or contacting you directly. The “Last Updated” date at the top indicates when the policy was last revised.

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